As the world becomes ever more hyperconnected, the distributed, mobile workplace is no longer an emerging concept. Nowhere is that more true than in contact centers.

Supporting this brave new world using legacy TDM technology is both complex and expensive. As an alternative, companies are turning to cloud-based contact centers, hoping to achieve less capital spending, innovation in handling interactions, less dependence on IT, and an improved customer experience through ease of access to the information required.

In this whitepaper, we discuss the addition of SIP Trunking as an underlying infrastructure choice - making it possible to centralize capacity management across locations, reducing the complexity of the connectivity aspect, and allowing contact centers to attain a cost-effective global footprint for both inbound and outbound calling.