Contact Centers, SIP and the Cloud Contact Centers, SIP and the Cloud
As the world becomes ever
more hyperconnected, the distributed, mobile workplace is no longer an emerging
concept. Nowhere is that more true than in contact centers.
Supporting this brave new world using legacy TDM technology is both complex and
expensive. As an alternative, companies are turning to cloud-based contact centers,
hoping to achieve less capital spending, innovation in handling interactions, less
dependence on IT, and an improved customer experience through ease of access to
the information required.
In this whitepaper, we discuss the addition of SIP Trunking as an underlying infrastructure
choice - making it possible to centralize capacity management across locations,
reducing the complexity of the connectivity aspect, and allowing contact centers
to attain a cost-effective global footprint for both inbound and outbound calling.
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